Refund policy

Refund Policy

We want you and your pet to be happy with every order. If something isn't right, we're here to help.

Returns We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging. To start a return, contact us at [your email] with your order number and reason for return.

Refunds Once we receive and inspect your return, we'll notify you and process your refund within 5–7 business days. Refunds are issued to your original payment method.

Exchanges If you received a damaged or defective item, we'll replace it at no extra cost. Just reach out within 7 days of delivery with a photo of the issue.

Non-Returnable Items For hygiene reasons, the following items cannot be returned once opened: ear cleaners, grooming wipes, and odor eliminators.

Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Questions? Reach out to us at  contactpawzilla@gmail.com— we're happy to help! 🐾